"I sent these forms in morning, noon and night, multiple times a day," Marsala said. But the people NPR spoke with said they had trouble with every step of this automated process and wish Facebook would offer a way to reach a real person. The site instructs them to upload a copy of a driver's license or passport to prove their identities. ![]() Instead, Facebook tells users to report hacked accounts through its website. But that number yields a recording that says, "Unfortunately, we do not offer phone support at this time." When Marsala got hacked, she tried dialing Facebook's headquarters in Silicon Valley. ![]() Technology After Data Breach Exposes 530 Million, Facebook Says It Will Not Notify Users
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